Our support handles product consultation, order tracking, shipping issues, 60-day returns, refunds and website checkout problems. All support services are free.
Response Time
We reply within 24 business hours. Up to 48 hours delay may happen during sales peaks. Complex after-sales issues will be resolved in 3–5 working days after receiving your materials.
How To Contact Us
Submit requests via our website contact channel. Provide your order number and relevant photos/screenshots to speed up processing.
Pre & Post-Sales Support
We answer questions about product specs and usage. Once goods are shipped, address changes and order cancellation are unavailable. For damaged items, send photos within 7 days of delivery for solutions. We guide you through the full return and refund process.
Service Limits
We cannot speed up processing of third-party payment platforms, banks or logistics carriers. No compensation for indirect losses caused by product delays. Rude language to agents will pause your support access.
Policy Update
We reserve the right to adjust this policy. Using our customer service means you accept the latest rules.