1. Order Processing Period
After your payment is fully confirmed, our warehouse team will arrange packaging and shipment for all orders within 1 to 3 business days. Please note that we do not process shipments on weekends and official public holidays, which will push your dispatch date to the following business day.
2. Estimated Delivery Time
Once your parcel leaves our warehouse, the standard delivery cycle ranges from 6 to 12 business days. The actual arrival time is subject to uncontrollable external factors, including logistics backlogs, customs inspection schedules, carrier transit delays, and local postal efficiency. We cannot guarantee an exact delivery date for every shipment.
3. Free Shipping Terms
We offer complimentary shipping service for every single product available in our store. There are no hidden delivery surcharges, handling fees, or mandatory minimum order values to unlock free shipping benefits. All shipping costs are fully covered by us at no extra cost to you.
4. Order Tracking
As soon as your goods are dispatched, a unique tracking number will be sent to your registered email address automatically. You can enter this tracking code on our website to check real-time transit locations and delivery progress of your package.
5. Delivery Exception Support
If your tracking information stops updating for an unusually long period, or your package is marked as lost or delayed, you may contact our customer service team with your order number and tracking ID. Our staff will coordinate with logistics providers to follow up on your parcel actively.
6. Address Modification Notice
We are unable to revise your shipping address once your order has been shipped out. Please double-check your recipient name, full address and contact information carefully before completing checkout to avoid delivery failures.